Refund policy
At Mashoom Janan, customer satisfaction is our priority. We carefully design and curate baby frocks and girls dresses that combine comfort, quality, and style for every little moment.
Exchange Policy
We offer exchanges within 7 days of receiving your order, provided that:
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The item is unused and unwashed
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Original tags are attached
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Original packaging is intact
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The product is returned in its original condition
Size Exchange
If the size of your ordered item does not fit, we offer size exchanges subject to stock availability.
To ensure the best fit, please review our Size Guide before placing your order.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
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Your Order Number
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Product photos
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A brief description of the issue
Once verified, we will arrange a replacement as soon as possible.
Refund Policy
Mashoom Janan follows an Exchange-First Policy.
Refunds are only issued in the following situations:
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A prepaid order cannot be fulfilled
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The ordered item becomes unavailable after payment
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A verified issue cannot be resolved through replacement or exchange
Approved refunds will be processed through the original payment method where applicable.
Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
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Used or washed products
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Products without original tags
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Products damaged after delivery
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Clearance, discounted, promotional, or sale items (unless received damaged or incorrect)
Exchange Process
To request an exchange:
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Contact our customer support team.
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Share your Order Number.
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Explain the reason for exchange.
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Provide photos if the item is damaged or incorrect.
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Wait for approval and return instructions.
Please do not send products back without prior approval.
Customer Support
For exchange requests, shipping inquiries, or assistance regarding your order, please contact us:
Email: mashoomjanan.mj@gmail.com
WhatsApp: 0321-3902102
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM
Return Address
To ensure smooth processing and verification, return addresses are provided only after an exchange or return request has been reviewed and approved by our support team.
Frequently Asked Questions
Can I exchange a dress if the size doesn't fit?
Yes. Size exchanges are available within 7 days of delivery, subject to stock availability.
Do you offer refunds?
Refunds are only available in limited circumstances, such as unavailable prepaid orders or verified cases where a replacement cannot be provided.
What if I receive the wrong item?
Please contact us within 48 hours of delivery with clear photos. Our team will review the issue and arrange a replacement if required.
How long does the exchange process take?
Once the returned item is received and inspected, replacement items are typically dispatched within 2–3 business days.
Who pays shipping charges for exchanges?
Exchange shipping charges may apply unless the exchange is due to an incorrect or damaged product sent by Mashoom Janan.
Can I return a product because I changed my mind?
Currently, returns for change-of-mind purchases are not accepted. We encourage customers to review product details, images, and size information before ordering.
Do you provide nationwide delivery in Pakistan?
Yes. Mashoom Janan delivers baby frocks, girls dresses, and kids clothing across Pakistan.
Why choose Mashoom Janan?
Mashoom Janan offers premium-quality baby frocks and girls dresses made with comfort, beautiful designs, and thoughtful craftsmanship—made with love for little moments.